Frequently Asked Questions


Every person has different concerns about their appearance. We offer many different options to meet our patients’ needs. Cosmetic treatments that are offered in our office include Wrinkle Relaxers/Neuromodulators (BOTOX® and Dysport®), Injectable Filler Treatments (JUVÉDERM®, Restylane®, JUVÉDERM VOLUMA®), laser hair removalphotorejuvenation or resurfacing, skin tightening, chemical peels, microdermabrasion and medical grade facials. We also offer through our store skin1765  medical grade skincare products to care daily for your skin and to enhance your treatment results.

To provide you with a customized treatment plan and financial quote, schedule a Cosmetic Consultation with our team of cosmetic dermatology experts!


Cosmetic Consultations are designed for our patients to receive cosmetic treatment and skincare recommendations based on a thorough assessment of the patient’s skin, goals, budget and unique needs. During the consultation we will obtain a patient’s health history and will perform a clinical evaluation of the skin to determine which treatment options are the best fit. We will customize both a treatment plan and skincare regimen. Important pre- and post-treatment instructions will also be provided to accompany most treatments. In order to optimize desired results, it is important to follow the plan and all instructions provided. Cosmetic Consultations will incur a service fee of $100.00.

How much do cosmetic services cost?

Prices vary depending on the treatment, the areas treated and each patient’s specific goals. Accurate pricing is provided at your Cosmetic Consultation.

What is a physician assistant?

Physician Assistants (PAs) are health care professionals trained and licensed to practice medicine as delegated by and with the supervision of a physician. PAs are qualified by graduation from an accredited PA program and/or by the National Commission on Certification of Physician Assistants (NCCPA). In the health care setting, a PA can take a complete health history, perform physical exams, order diagnostic tests, prescribe most medications, diagnose and treat illnesses and injuries, provide patient education and preventive health care counseling. Along with handling most routine medical problems, PA’s can do more extensive procedures that fall within their specialties. The initials PA-C after their surname means the physician assistant is certified and has passed the certification exam developed jointly by the National Board of Medical Examiners and the NCCPA.

Meet our very own Physician Assistant: Eric King, PA-C.


Family nurse practitioners (FNP) are advanced practice registered nurses who work autonomously or in collaboration with other healthcare professionals to deliver family-focused healthcare. Family Nurse Practitioners are a subset of Advance Practice Nurses that undergo specific education and clinical training to provide a wide range of healthcare for patients of all ages. All NPs must complete a master’s or doctoral degree program and have advanced clinical training beyond their initial professional registered nurse preparation. NPs are required to practice as a Registered Nurse prior to starting his or her Nurse Practitioner education and clinical training. Didactic and clinical courses prepare NPs with specialized knowledge and clinical competency to practice in primary care for all ages, acute care, and long-term health care settings. Nurse Practitioners must undergo national certification, periodic peer review, and clinical outcome evaluations to obtain and maintain licensure. Credentials such as FNP-BC indicate the practitioner is board certified by the American Nurses Credentialing Center (ANCC) to practice as a Family Nurse Practitioner. Because FNPs possess a graduate-level education, as well as clinical training in family medicine, they are qualified to perform physical exams, order diagnostic tests, prescribe most medications, diagnose and treat complex health conditions and injuries, and provide patient education and preventive health care counseling. Along with handling most routine medical problems, FNPs can do more extensive procedures that fall within their specialties.

Meet our very own Nurse Practitioner: Natalie Theriault MS, FNP-BC.

How often do I need to update my paperwork?

Patients often ask why they always have to fill out paperwork when they come in.

We value our patient’s time. For this reason, we have streamlined the process to what is essential for our operations. Below are the forms that we update either biannually, annually, or every three years.

Our Demographics form is updated every six months. Outdated information impacts how we contact you with results, appointment reminders, and billing statements.

Our HIPAA AND FINANCIAL POLICY is updated annually unless a credit card on file has expired. HIPAA acknowledges that you have received and read our Notice of Privacy Practices, a requirement by the Department of Health and Human Services for your health privacy rights. Our Financial Policy provides the most accurate billing information, permission to bill your insurance and explains the types of services that are not deemed medically necessary by insurance companies. This form must be signed before our providers can evaluate you.

A MEDICAL HISTORY QUESTIONNAIRE must be updated every three years and includes allergy information, changes in medications, or new medical issues.

Please arrive early for your appointment, so these updates do not interfere with your appointment time. We do our best to have your forms ready for you when you check in. You may access the PATIENT PORTAL and update your demographic and health history information online before your visit to minimize in-office paperwork.

Why do I need to show my insurance card every time that I come to the office?

Inaccurate insurance information results in delay and occasional rejection of benefits. You must present your insurance card to verify accuracy and eligibility in order for our practice to bill office visits and procedures your insurance. We want to work together to make sure that you receive your insurance benefits.

What's the difference between a deductible, a copayment and coinsurance?

All three are medical charges you must pay out of your own pocket, even if you have insurance. Deductibles are a specific amount you must accumulate and pay each year of covered health services before benefits are provided by your carrier. Plans may also have separate individual and family deductibles and/or deductibles for separate services. Copayments are a set fee the member pays to providers at the time services are provided. Copays are applied to office visits, emergency room visits, hospital admissions, etc. Coinsurance is a form of cost sharing. After your deductible has been met, plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due by the patient.

Will I receive a separate statement for my labs or pathology?

Yes, the statement you may receive will represent charges for laboratory services performed by Consolidation Pathology Consultants (CPC). Laboratory services for specimens taken in our office such as diagnostic labs and pathology are not part of your physician bill and are billed to your insurance or directly to you by CPC.

What is your product return policy?

All products with the exception of glo minerals or LATISSE® can be returned or exchanged within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase, and we will process your return or exchange. Products must be at least 75% full for a refund.

Please contact our store at 773.276.7227 or email for return authorization.

Where should I park?

Our office is located on Elston Avenue (north of North Avenue) and Willow Ave (south of Cortland Avenue). In addition to the various public transport options available, many of the nearby surrounding streets offer free, non-permit parking. During peak hours we have partnered with UpFront Parking for discounted valet parking. The cost to park with the valet is $5 with validation from our practice or store. Please present your ticket to our reception or store team to validate. We offer a $5 discount on purchases over $25 in our store skin1765 when you present your valet ticket.

Please contact us for any additional questions.