Customer Service

Our office is committed to maximizing the patient experience.

Here you will find some helpful policies that can quickly and efficiently answer your questions. Always feel free to contact us for any further help or concerns.


Ordering Prescriptions from skin1765

Prescription-strength products must be ordered either in person or over the phone. You may request a quote here and one of our skin1765 representatives will call to discuss your order. All prescription-strength products will require approval by one of our providers prior to filling an order.

All non-prescription product orders can be placed through our website.

Order Pickup and Shipping Information

Free curbside pickup is now available! Orders placed online will be ready the next business day. Orders placed over the phone are typically ready within an hour. When your order is ready, we will call to notify you and provide instructions for when you arrive. Expedited shipping is also available via UPS (2-5 days) at a flat rate of $9.95 per order.


Return Policy

All products with the exception of GloSkinBeauty and Latisse can be returned or exchanged within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase, and we will process your return or exchange. Products must be at least 75% full for a refund. You may be asked to fill out a Return Form.

Please contact our store at 773.276.7227 or email with any questions.


Product Subscriptions

Subscribing to a product means it will be automatically sent to you based on the frequency set for that specific product.  All subscription orders receive a 10% discount after the initial order.  Your card will automatically be charged, and a payment receipt will be emailed to you.

You can cancel or update your subscription at any time by logging into your account under My Account and clicking on the Subscriptions link.  On this screen you can also update your shipping and billing information and check the status of your current subscriptions.

For more assistance, please call our store at 773-276-7227.


Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.